Accessibility Statement.

Our Commitment

House Hold Maryland, Inc. is committed to making our website and services accessible to all people, including individuals with disabilities. We believe that every Maryland homeowner deserves equal access to the information and support that could save their home — regardless of how they access the internet or what assistive technologies they use.

We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as published by the World Wide Web Consortium (W3C).

Measures We Take

To support accessibility, House Hold Maryland takes the following measures:

• All images include descriptive alternative text
• Our website uses sufficient color contrast ratios to support users with low vision
• All forms include clearly labeled fields with descriptive labels and error messages
• Our website is designed to be navigable by keyboard without a mouse
• Page structure uses proper heading hierarchy (H1, H2, H3) for screen reader compatibility
• Links are written to be descriptive and meaningful out of context
• We avoid using color alone to convey important information
• Font sizes are set in relative units to respect browser text size preferences

Language & Communication Access

Recognizing that language barriers can be as significant as physical ones, House Hold Maryland provides:

• Counseling services available in English, Spanish, and other languages upon request
• Workshop materials available in multiple languages
• Interpreter services available for counseling sessions — please request when scheduling
• All written materials available in plain language, avoiding unnecessary legal or financial jargon

If you need materials in an alternative format — including large print, audio, or a different language — please contact us and we will do our best to accommodate your request.

Service Accessibility

Beyond our website, we are committed to making our in-person and virtual services accessible:

• Counseling sessions are available by phone, video, or in person
• Workshop venues are selected with physical accessibility in mind — ADA-compliant spaces whenever possible
• Virtual workshop options are available for those who cannot attend in person
• TTY/TDD services are available upon request for hearing-impaired clients

Known Limitations

While we strive for full accessibility, some content on our website may not yet meet all WCAG 2.1 AA criteria. We are actively working to identify and resolve these gaps. Known areas we are improving include:

• Ensuring all embedded third-party forms (WPForms) fully meet WCAG standards
• Adding captions to any future video content
• Improving keyboard navigation on complex interactive elements

Feedback & Assistance

We welcome your feedback on the accessibility of our website and services. If you experience any barriers or have suggestions for improvement, please let us know:

House Hold Maryland, Inc.
5000 Thayer Center, STE C
Oakland, MD 21550
[email protected]

We aim to respond to accessibility feedback within 5 business days. If you need immediate assistance accessing any of our services due to a disability, please call us directly at (240) 689-4044 and we will assist you personally.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Housing and Urban Development (HUD) or file a complaint with the Maryland Office of Civil Rights.